From your first message to follow-up guidance
Six steps, each one explained before it happens. Nothing is carried out without your agreement.
- 01
Get in touch
Contact us by phone, WhatsApp or the website form.
Tell us the property type, the area of the island and what you have noticed. Photographs are helpful but not essential.
- 02
Understand the situation
We ask the questions that shape the approach.
How long it has been happening, where the activity is concentrated, what has been tried, and how the space is used day to day.
- 03
Assessment & recommendations
Where appropriate, we assess the property on site.
Inspection of the relevant areas and access points, followed by an explanation of what we found and the options available.
- 04
Quotation & preparation
You receive the scope, timing and preparation requirements.
Nothing proceeds until you are clear on the proposed work, the practical requirements and the cost where a quotation can be given.
- 05
Service delivery
The agreed work is carried out to our service procedures.
Work follows the company's actual methods and any applicable requirements, with the precautions explained to you beforehand.
- 06
Follow-up guidance
Aftercare and prevention advice where available.
What to watch for, when to check, and the practical changes that reduce the chance of the problem returning.
Not every job requires an on-site inspection, and not every step can be handled remotely — we will be clear about which applies to you.
Where a service depends on confirmed availability or on Thai regulations, this is stated before any commitment is made.